Scandinave Spa Whistler

Emergency Plan

• System in place for guests to contact a staff member for help if required

Overall Space

• Staff are available to accompany guests through the venue as a guide, and to describe the sights
• Neutral or muted colours that are calming and subdued
• Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
• Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
• Minimal visual clutter and obstacles, with clear central access throughout the space
• Nonslip floor surfaces with minimal reflection
• Background noise is minimal, and alarms or auditory cues are on a low frequency
• Designated quiet spaces with comfortable seating for individuals feeling anxious or confused

Restroom in Public Area

• Designated gender-neutral/family restroom that can also accommodate a support person
• Entrance and exit are clearly identified on doors (including stalls and back of the main door)

Signs & Navigation

• Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
• Signs are clear and concise, in large, plain font with good contrast between text and background

Overall Space

• Business has a visual warning (alarm) system

Activities & Transportation

• Key activities are accessible to guests using mobility devices
• Information displays (if applicable) at a lower height
• Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
• Pathways are hard packed surfaces with a maximum slope 5%

Entrance

• Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
• Entry route has a door that is at minimum 815 mm wide

Food Services

• Accessible path of travel and accessible style tables/booths

Parking

• Designated accessible parking near an accessible entrance that is specifically marked

Restroom in Public Area

• Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
• Designated gender-neutral/family restroom that can also accommodate a support person

Overall Space

• Audible alarm and/or public service system
• Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
• Staff are available to accompany guests through the venue as a guide, and to describe the sights